Cusi ‘appalled’ by extortion cases, rude behavior at NAIA
Saturday, March 17, 2007
General Manager Alfonso Cusi of the Manila International Airport Authority (MIAA) said he was “appalled” and “disgusted” on the latest cases of extortion and rude behavior at the Ninoy Aquino International Airport and vowed to prosecute those who are involved.
Cusi ordered the confiscation of NAIA ID cards from four members of the Philippine National Police-Aviation Security Group (PNP-ASG) and a member of the Office for Transportation Security who were the subject of complaints from two passengers.
Tomeo Agata, 55, a Japanese, identified the suspects as Senior Police Officer 1 Jovy Cabico, PO2 Orlando Tanega, SPO1 Danilo Pangilinan and PO3 Lorenzo Salvador, who demanded money from him while he was about to board his Fukuoka-bound flight on March 8.
Another passenger, Yingzhi Liu, an expat staff of the Asian Development Bank, complained to MIAA that he was rudely treated by Robert Aggao of the OTS, while he was sending off his wife on February 28.
Cusi asked the PNP-ASG and OTS to take quick action against their employees.
“I am appalled at how some airport personnel can behave so arrogantly and treat airport clients in a manner completely contrary to what is expected of them as front liners. I am so disappointed. We don’t need them here,” he said.
Cusi explained that the MIAA has been implementing a program to revive Filipino values among airport workers.
“The various commendations and recognition we have given to airport employees for the good deeds they have shown at work are proof to the success of this effort. I cannot let people like them to ruin what we have achieved so far. I am very disgusted,” he said.
Cusi is appealing to all passengers and airport users to immediately report any unfortunate incident that they will experience at NAIA.--Jonathan M. Hicap
General Manager Alfonso Cusi of the Manila International Airport Authority (MIAA) said he was “appalled” and “disgusted” on the latest cases of extortion and rude behavior at the Ninoy Aquino International Airport and vowed to prosecute those who are involved.
Cusi ordered the confiscation of NAIA ID cards from four members of the Philippine National Police-Aviation Security Group (PNP-ASG) and a member of the Office for Transportation Security who were the subject of complaints from two passengers.
Tomeo Agata, 55, a Japanese, identified the suspects as Senior Police Officer 1 Jovy Cabico, PO2 Orlando Tanega, SPO1 Danilo Pangilinan and PO3 Lorenzo Salvador, who demanded money from him while he was about to board his Fukuoka-bound flight on March 8.
Another passenger, Yingzhi Liu, an expat staff of the Asian Development Bank, complained to MIAA that he was rudely treated by Robert Aggao of the OTS, while he was sending off his wife on February 28.
Cusi asked the PNP-ASG and OTS to take quick action against their employees.
“I am appalled at how some airport personnel can behave so arrogantly and treat airport clients in a manner completely contrary to what is expected of them as front liners. I am so disappointed. We don’t need them here,” he said.
Cusi explained that the MIAA has been implementing a program to revive Filipino values among airport workers.
“The various commendations and recognition we have given to airport employees for the good deeds they have shown at work are proof to the success of this effort. I cannot let people like them to ruin what we have achieved so far. I am very disgusted,” he said.
Cusi is appealing to all passengers and airport users to immediately report any unfortunate incident that they will experience at NAIA.--Jonathan M. Hicap
posted by Jonah | 4:49 PM
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